Job Seeker #8675309

I recently had a recruiter call me regarding an opportunity they thought I might be interested in.  After this call, I got to experience firsthand how important the candidate experience is…even at the very early stages before they know who the hiring company is.

The recruiter did call me on my cell and ask if it was a good time to talk.

                Thank you for that. It is not always convenient for the candidate to take a call from a recruiter due to where they are at, who they are around, or their schedule.

When he introduced himself, he spoke so fast that I couldn’t understand his name the first time.  When I started to ask him (politely) to repeat it…he didn’t even slow down and take a breathe so I could ask him to repeat it.

                Either he was really nervous or just repeating a script that he has said over and over again and wasn’t really interested in a conversation.

He gave no information as to how he came across my contact information – he just cut to the chase…the job.

                While my information is in no way private, it would be nice to know how he came to me if it was a referral, LinkedIn, Twitter, white pages, etc.

In our VERY brief exchange (specifically not called a conversation) he asked:

  • How long have I been at my  current company – 5 Years
  • Do I work full-time – yes
  • Am I actively searching for a job – no
  • Would I consider a 6-12 month temporary job – NO!

If it wasn’t bad enough that I didn’t feel like he was really listening to what I was saying or if he knew anything about me (other than my name and phone number), we then had the next exchange.

  • How would you feel about a position in “certain city”?

I said “Well, it’s a little far for my preferred commute. It would be about an hour or more in traffic.”

  • He then says “Well according to Google, it is only 18 miles from where you are now.  I don’t see how that would be that long of a commute”.

Ok. So let me get this right. This recruiter called me. He clearly did not know much about my current employment details. He did not consider the fact that a) I was not actively looking for a job and b) because of that, leaving my current job does not make any sense for a temporary position.  But then, he knew ENOUGH about me to argue the commute time of a geography that he is obviously not familiar with.

Then to top it off, later on I realize that he had sent me an email about 15 minutes before he called me. The email was a form letter with his name and the position in “red” font.  The email states that he found my “resume on a major job board” – but addressed the email as “Dear Sir/Mam”. (really, Mam not Ma’am)

While I am not in a recruiting function, I have some experience with this and have MANY friends in the field and I know that this experience is not one that would be considered “stellar”.  In no way was this recruiter attempting to build a relationship with me, determine if it was the right fit (for either the company or me), or even paying attention.  So I have 2 thoughts:

Recruiters – Please consider the job seeker as more than just an opportunity to increase your number of hires.  Any “good” hire is worth getting to know and understand a least a little bit about the candidate. You represent your clients and your level of professionalism reflects on them. If you professionalism is lacking I can’t imagine that your number of hires is high.

Job Seekers – Please know that there are recruiters and companies that really are concerned about getting the right person in the right place at the right time.  There really is no need to engage with somebody that does any less than that. There is too much information available through technology now for recruiters to not know anything more than your name and phone number. If that is the case, your placement is only a dollar sign to them – nothing more.

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Another Social Networking Site???

I recently joined yet another social networking site.  Not that I needed to be part of yet another social community, but because I was a concerned parent.  When we began to allow our children to participate in online social communities I had two foundational rules: “I had to have an account on the site and I had to be in their “network”.  At first the rules were put in place because I had not figured out this new world of “social networks” and wanted to learn the what, who, and why’s.  Second, I wanted to have visibility to the online activity so I could help protect them, monitor their behavior, and have another avenue to connect with them.

Needless to say, I was a little disappointed when I discovered that one of my children was actively participating in a network called “myYearbook” without my knowledge.  I was not familiar with this community so I wanted to see what it was all about.  Here are my observations:

  • The site advertises itself on the About page, as a place to “Play games, flirt and free video chat with people near you. Meet new people and make friends with free webcam chat.”

REALLY? A place to flirt? With “yearbook” in the name, I would think that this is a site targeted to a younger crowd that would not NEED on online location to flirt.  This makes it sound more like a teen dating site.  Do we really need and want an online dating service for our teenagers?  I get that “yearbook” can apply to all levels of education up and through college – but I just am not comfortable with “flirting” as a mission with a name like this. 

You are also able to earn “Lunch Money” by participating in various aspects of the site.  Again – “lunch money”?  Who are we appealing to here?  This seems to be target younger members. Why?  Why would a teen who relates to “lunch money” want or need to interact with a 40 year old that is trying to earn their “lunch money”?

  • Since joining, I have received 40+ “friend requests.  Of those, 39 were male and 1 was female.

The first 2 requests I immediately received were from the 2 creators of the site (1 being female).  Ok. I get that. A la “Tom” from MySpace. Then right behind that I get an unsolicited request for a video chat from a male. Hello? Desperate? It also became VERY clear that either the community members do not read or don’t care to read the details of my bio.  

What part of that says to the males “please connect with me regardless of your age and I am really impressed with names like “Da Thrill”?”

  • On the positive side, the site allows you to login with your Facebook account – which makes you believe that only kids 13 years old or older are able to join.  It also does state in the terms and conditions “YOU MAY NOT ACCESS OR IN ANY WAY MAKE USE OF MYYEARBOOK UNLESS YOU ARE AT LEAST A FRESHMAN IN HIGH SCHOOL AND 13 YEARS OLD.”

We all know that there are plenty of kids on Facebook that are not 13 years or older. (Guilty!)  However, does a 13 year old really need an online site to flirt?  Not comfortable AT ALL with that!!!

So, why did I join and why did I choose to blog about this since I obviously do not feel that I “fit in” in myYearbook?

  • I joined to understand how the site worked .
  • I joined to monitor my child’s behavior and interactions.

Notice that both of these were reasons I joined MySpace, Facebook, Twitter, etc.

  • I blogged about it because I am not sure that other parents around me are aware of this site.  Parents really need to be involved and be aware of how the methods of how our kids communicate are continuously evolving.  We have a responsibility to ensure that they are protected and being respectful online.  It is too easy to hide behind a user name and an avatar.
  • I blogged about it – not in an effort to try to shut it down or censor it, but instead to point out that not EVERYBODY needs to join EVERY social network.  There are some that will be a natural fit for your expectations and there are others (many more….) that won’t.

If you are a parent and you haven’t asked your kids what social networks they are members of, you need to do so…now.  If you know they are on Facebook, but haven’t asked about others, you need to do so…now.  If you haven’t explored the world of social networks, you need to do so…NOW.  You can’t just ignore it and hope it will go away.  You can’t just ignore it and assume your child is behaving in a manner that you would approve of.  Even if you choose not to have an account (which is perfectly fine), you do need to understand how they work and understand the basic terminology so you can have open conversations with your child.

Needless to say, parenting continues to be THE toughest job of all.

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Stepping Up

I had the pleasure of hearing Dr. John Izzo speak at the People Report Best Practices Conference in Dallas this fall. You don’t always walk away from a meeting and remember specifics from a presenter – but he is one of them. His take on “100% responsibility and 0 excuses” is thought (and action) provoking.

I have to admit that when I was asked to consider taking this challenge, I was a little intimidated. I wanted to be sure that I could make a difference. I wanted to be sure that it was a worthy cause. I wanted to be sure that I could sustain the passion to see it through. But after watching this video, I felt all that anxiety go away. It reminded me that ANYONE can make a difference. The plan doesn’t have to be perfect. And all it takes is to start…just start.

So, take a moment to watch this video and see if you would like to join us in Stepping Up.

#StepUp30Day

If you are on Twitter, follow @DrJohnIzzo and join the #StepUp30Day tweetathon on Jan 4th. It’s a great opportunity to share your story, to support others, and get inspired.

I still haven’t decided how I will be Stepping Up exactly, but I am looking forward to engaging with others to be inspired and to make a difference!

Visit www.steppingupforchange.com for more information.

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Admin to Assistant – Efficiencies

As I continue to look back over the last 5 years, I consider how I have changed the way that I work.  In moving from Admin to Assistant you have to evaluate your body of work.  Is it mostly paper pushing with antiquated ideas and tools about how an office should run?  If so, how can you provide greater impact by introducing new tools and ideas?  Some of the principles that we operate from are found in the book, “Business Beyond the Box” by John O’Keeffe.  One of them talks about moving from “activity to action”.  Even though as an Administrative Assistant there are some pieces of our job that are truly administrative, there are opportunities to look at more efficient processes that continue to provide what is needed, but then also free up time to provide more value.  While we may not have a clear-cut path to contributing to the bottom line, we support those that do and we can create ways that allow them to take more action.

Think about available technology.  In our roles, we are often the keeper of data.  Many companies have multiple systems that house the same data.  As Admins, we are often responsible for maintaining the accuracy of that data.  One of the hardest (and most time-consuming) pieces of data I find is contact information.  In most companies there is a payroll system that keeps contact information.  You would hope that this is the most accurate and up to date data as most employees will be sure that payroll knows how to get their money to them, right?  With technology advances, most also have an intranet or internal directory that houses…yep, contact information.  We also have contact information that is housed within the email system, and don’t forget about the contact information that we all keep in our (multiple) mobile devices.  While most companies do not have systems that cleanly “talk” to each other, most have a functionality that allows data to be exported and imported.

Look at your role.  How many different places do you have to go to update a person’s address?  Is there a need for you to do that manually?  Or is there a system (or 2) that you can take advantage of an export feature?  What about the time that is spent to “pretty up” the data?  Is that massaging of the data really necessary or is it simply a way to look at the same data in a different way?  Consider how much time, energy, and effort could be directed somewhere else if you weren’t having to rearrange data into a different format.  Does it really matter what a contact list looks like?  Does your team really carry around a paper copy of that information?  Why?  Are they accessing the information electronically?  If so, can they access it from the original source or as an output from the source?  Are you enabling an antiquated process by continuing to do things as they have always been done? 

If you look at this as it relates to business, leadership, and innovation; are we encouraging behavior that will move the product, brand, company, and economy forward?  It may be a stretch, but if we continue to hold on to processes of the past, where does that position us for the future?  As you move from Admin to Assistant, you can evaluate current processes to see if there are more efficient ways that save time and resources that allow focus to be applied to other matters that contribute to the success of the business.  It may only be 1 thing in the beginning.  But as everyone gets used to the new process it may inspire the thought process to look at things differently and to find more applications to utilize existing technology with better results.

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5 Year Milestone

Well.  I did it!  I made it 5 years with my current company.  YAHOO!!  I got the pin and catalog to order the blender as proof!

I do believe this the longest time I have spent with one company.  I have mixed emotions about that fact.  It’s great that I have spent that much time with the same organization and I feel really good about it.  But, I also have that voice in my head that says in today’s business environment, 5 years is too long (especially with the same job title) and would say that it’s time for a change.

SPECIAL NOTE:  To all my coworkers, do not read this as Tracy is looking to leave (as that is not the case).  PLEASE!!!!  I like my paycheck:-)

It’s just that this milestone has made me think about these past 5 years.  Even though I have had the same job title over this span of time, the job has certainly changed.  I have had 3 different supervisors, spanned 2 different departments, and have moved offices.  I have worked with some really great teams and individuals.  I have made some real friends – not just coworkers.  I have seen some of those friends and coworkers leave.  I left my comfort zone and ventured outside the four walls and connected with amazing business and industry leaders through various events and organizations.  I have grown both personally and professionally.

I believe the biggest change has been in how I work and the role that I play.  I feel like even though my job title is “Administrative Assistant”, I believe that I have moved from Admin to Assistant.  No longer is the role that I play one that runs, prints, and organizes reports, make travel arrangements, answer phones, and manage calendars.   While I still do some resemblance of those very important tasks, these are not the tasks that my supervisor, my team, and I find the most value, inspiration, and impact from.  I have found that some of greatest value and impact that I can provide is by being a true assistant, partner, connector, and voice.

I think this may be a real missing piece in business today.  When asked, most will say that it really is the Admin that runs the office, but I wonder if they have really harnessed that power.  In my next few blog posts I will be looking at this.  I encourage you to set aside the image that you may have in your head of what an Admin does.  Forget about the coffee fetching (arsenic loaded) Dolly Parton character in 9 to 5.  Forget about the “special favor” long legged, high heel wearing, perky assistant (why does Monica Lewinsky come to mind….).  While some of that sadly still exists today, open your mind to what a skilled, intelligent, business minded, thought leader assistant can bring to you, your team, your brand, your organization.

In the meantime, is that 1 lump or 2 you would like with your coffee?

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Porn Star and Elementary Kids

Feels like one of those “which one of these don’t belong” games. By now, most have heard about retired porn star, Sasha Grey, volunteering with an organization to read to school kids. When I started hearing the news bits about this, I couldn’t figure out how I felt about it. Initially I felt the moral obligation to be outraged and disgusted, but I knew I needed more information. Thankfully the media did not fail me! This was a news piece on all the major television networks, news websites, and fodder for talk shows. She actually visited The View and discussed the issue with those ladies.

First, let me say that Sasha represented herself well.  She didn’t make excuses for her past occupation, nor did she present this as an effort to have 1 good deed cancel out numerous “bad” deeds. She seemed very genuine about her desire to volunteer within the community and to make a positive impact. She dressed appropriately, read appropriate materials, and did not discuss any inappropriate subjects.  So for me, it boils down to two things: second chances and what’s appropriate.

Does Sasha need a second chance? Has she been convicted of breaking any laws? Is she doing court ordered community service? (Sounds more like LL). From what I have read about Sasha, it doesn’t appear so. She has done other non-porn projects like being in Entourage and writing a book. So, what’s all the fuss about?  Maybe it’s more about the possible shame and embarrassment that the PARENTS feel out of fear that they are all too familiar with Sasha. Besides, SOMEBODY had to know who she was to complain, right?

I do have to wonder what her publicist and manager were thinking. She has been retired for about two years. Maybe it is a little too soon to be pushing her down our throats as a respectable member of society. It may have made more sense for her to volunteer at a soup kitchen, homeless shelter, or for PETA in an “I’d rather be naked add”. (She could take the heat off of Super Mario Bros then…)

Is this an example of the thought that the Y Generation seems to believe they can always push “reset”.  Articles about Gen Y talk about the belief that in life they are able to press reset just as on a video game when things aren’t going well and you can just start over.  I think there is a difference between this and second chances. I believe that authentic second chances are out of the desire to right a wrong or change directions.  It’s not about just trying to attain a higher score.

This all makes me think about how accepting we are of second chances with ourselves, family, friends, coworkers, employees, and even candidates.  We are often very critical of second chances; but I think that is because we have trouble getting over the events of the first chance.  Even though it is very challenging to go through failures and setbacks, it is how we respond that defines who we are.  While “Failure is not an option” has a very strong (and good) sentiment behind it, I am not sure that we grow as individuals without failure.  Maybe it is all a matter of reframing it in our minds as a learning experience and a chance to improve (be if for ourselves or others). 

I whole heatedly agree in second chances and creating a new brand image…but doing so in an appropriate manner.  Look at Heidi Fleiss.  She is now working with Animal Planet and caring for rare birds. This is a little odd – but at least we know the birds would talk if Charlie Sheen came to inquire about a “transaction”.  So my suggestions for Sasha: 1) maybe go by your legal name given to you at birth and 2) find a volunteering organization that won’t put you in these awkward positions (you retired from that after all).

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Revisions Allowed

Wow! How quickly this #TR30Days challenge passed by! As I alluded to in an earlier blog, there is quite a bit going on in my life right now.  If you take the normal chaos that happens at the end of the year at work, parenting challenges, bullying situations, corporate events, as well as losing a very special person in my life – whew, I’m tired!  However I still kept this challenge in mind – but adopted a page from my friend @sexythinker and allowed revisions.

I was going to focus on reading the book, One Month to Live: Thirty Days to a No-Regrets Life.  It is broken down into four weeks with a specific area of focus for each.

Week 1. Live passionately
Week 2. Love completely
Week 3. Learn humbly
Week 4. Leave boldly

It started out well.  I was committed and week 1 flew by.  As I got more and more into I discovered that there were some really weighty topics that were being covered.  It got to be a little too much.  I found myself becoming overwhelmed with the brain power and emotions that were required to give the topics the attention necessary to get the real benefit.  At the same time, Oprah was kicking off her Oprah’s Life Class series.  I am not an avid Oprah follower; however, the idea of this series intrigued me.  I found that it was relaxing for me to watch the episodes and while there were good topics – they didn’t require as much emotional energy from me.

I still haven’t caught up on all the episodes – but I have them DVR’d and watch them when I can.  They also have an accompanying app that goes along with the show to give some additional content, polls, and engaging options.  They have covered some really great topics like prejudices, authenticity, and joy.  I have found myself enjoying them in spite of myself.

So, here is to revisions and knowing when enough is enough!  I actually had to use my husband as a filter for me for updates regarding that special person who has now passed away.  I knew that I had to take off my “Super Woman” cape and allow him to help.  It’s not an easy thing for me to do, but I knew I was in an emotional spiral and had to slow it down.  Life allows second chances, and God allows U-turns, so why can’t I?  (and I’ll pick up where I left off with One Month to Live in the next couple of months – not just someday!)

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“Why Do You Tweet?”

Almost without fail, anytime I introduce Twitter to anyone, this is the first question they ask.  They don’t understand why, in today’s 24/7 environment, they should add yet another thing to do.  Believe me, I understand.  I am just as busy as the next person.  I am not in a role that has Social Media responsibility.  Yet I find ways I can add value.  Do people really care what I am doing?  Maybe not all the time, but maybe sometimes it can be that “thread” that connects us.

 So here it is.  My top 5 reasons “Why I tweet”.

  1. NETWORK:  Think about this.  How many times do you meet somebody at conference, at lunch, or even in the grocery store that you really want to stay connected to?  You exchange business cards, but time gets away from you or you lose that card.  There goes that connection.  But wait!  You remember their name, or even better, their Twitter handle.  Ding, ding, ding!  You can now follow them on Twitter, keep informed about whats going on with them, and reach out to them at any point in an informal way.  Now that connection is not lost!  You can stay connected without intruding or even stalking them (WHEW!).
  2. INDUSTRY INFORMATION:  A wonderful benefit to Twitter, is that people LOVE to share information.  At any point, day or night, I can go to Twitter and find the latest industry information.  I have sought out specific organizations, companies, media outlets, and industry leaders to follow.  With that, comes the information that they are so freely sharing on Twitter.  I don’t even have to go looking for it.  It comes to me!
  3. COMPETITORS:  Dig even deeper into the industry information, and guess what?  You can find information that your competitors are sharing.  You can find out about their latest promotions, latest technology, their successes, and EVEN their challenges.  You can also observe how they interract with their customers in Social Media.  Learn from the good, the bad, and the ugly.  And depending on your industry, you may even be able to find future customers and employees.
  4. CONTINUED EDUCATION:  There is so much information shared on Twitter that we can all learn from.  It can be something from industry experts (mentioned above), specific skills, business strategy, uses of technology, personal development, professional development, and anything in between.  Again, you don’t have to go out looking for the information.  You may not even know that it is something you need or want to know.  But it comes to you, through those that you follow.  And all of a sudden, you  know have the basic information on how to write a blog, land that job, or increase retention rates.
  5. STAY RELEVANT:  The job market is changing.  Our roles are no longer contained by 4 walls in front of a computer with a desk phone.  Our worlds really are global AND mobile now.  Continued progress, innovation, success, and sustainability are hinged on us being able to reach across borders (company, city, state, country, etc.).  In order to do so, we MUST enlist the ever changing use of technology to get us to our goals.  It doesn’t matter if our goal is for profit or to solve world hunger, the World is changing at light speed and we have to stay in front of it.

There it is. The top 5 reasons I tweet.  Since I joined Twitter in 2009 with the handle @spears2000, I have connected to so many people (and maintained those connections), learned so much – both personally and professionally, and have shared so much with others that I hope they have found value in.  I am such a believer in the power of Twitter, that I have 2 accounts, @spears2000 for mostly personal stuff, and @ybalanced to support my professional brand.  As I always say, not everybody I connect to professionally really needs to know about my obsession with Blake Shelton.  (but, I guess you do now….).  Tweet on!

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Week 1 of One Month to Live

What a week! First, I have to say I am very proud of myself for keeping up with the #TR30Days. So many times I set out to do something but then I allow life to get in the way and get off track. Because of recent events I have forced myself to stay on track this time and have even been looking forward to my quiet moments with this book. I have taken the challenges to heart and have enjoyed this week.

This book challenges you to live your life as if you only had 1 month to live. It breaks up the 30 day challenge into 4 weeks worth of self reflection and challenges to take action.

Week 1. Live passionately
Week 2. Love completely
Week 3. Learn humbly
Week 4. Leave boldly

One of the first questions in this book was about what prompted you (me) to pick it up. I almost quit immediately because I knew I would have to address some things I have been avoiding. I did put it down, walked away, and tried to distract myself. But, I didn’t want to fail at this. It was too important. I decided to go back to it and wrote this down as my response.

“I would like to find my smile and laughter again. I am stressing too much, expecting too much, and judging too much.”

This first week is about living passionately. It makes you think about opportunities you have been missing or putting off until “someday” – which often never happens. I am grateful that I have had some great opportunities to seize those “someday” moments this week.

~ I helped Christian make a pumpkin pie. He has made these at a friends house and enjoys it making it and eating it. I would never have thought to do this with him (too messy), but I took him to the grocery store and had him help me find the ingredients. We then came home and we made it – actually he made it. I stepped back and had him make it on his own with me just supervising. What an awesome experience! I used it as an opportunity to talk about reading the directions and the math involved. He did great, had a blast, and we all got to enjoy the fruits of his labor.

~ Brianna had a tough day this week and I could tell she needed some “mommy time”. So, we just talked. I helped her study for a test and during that time she opened up about things that were going on and how she was feeling. I turned my phone off, put the computer and iPad away and just spent that time focusing on her. I was so impressed by how mature she was thinking things through and how she was able to express herself.

~ Christian decided at the last minute to run for Student Council. So the night before the vote, I found myself at the store with him buying supplies to make a poster. This is a big deal to me. It was not on my agenda for the night and it was last minute. I tend to have “issues” with things like this. But I took advantage of the opportunity to spend yet more (devoted) time with him. He didn’t win the election and I was nervous. How would he handle this? When I asked him how he felt, he said he was disappointed, but he was fine. And you know what, he really was. He handled the whole process like a champ and better than how I would at that age.

I know as I continue, I will have to face more weighty topics. But this week was awesome! For me, it was about being present in the moment. Focusing on quantity and quality time with my kids. Being able to seize the opportunities as they came up and being flexible with my time. As I read this book, I keep thinking about “The Dash” and Tim McGraw’s “Live Like You Were Dying” (check them out on YouTube). I’m not approaching this challenge with a hurried need to live out my life in these 30 days. Instead I am looking at it as how can I “stop and smell the roses”, how can I show my family that I love them in daily acts, and how can I find my “happy”. I know at the end of these 30 days all my issues will not be solved. But what I hope is that at the end of these 30 days, certain things become second nature and are just a part of who I am and what I do beyond One Month to Live.

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Prelude to Fall 2011 #TR30Days


Wow! I really did it this time.

I challenged my HR team to join me in my next #TR30Days Personal Revolution.  They are familiar with this as we had the pleasure to have Amanda Hite (@sexythinker) at our National HR Meeting this past Spring.  She shared this inspirational video with the attendees and got them interested in its message and the method.

This will be my 3rd or 4th iteration, but since we have just completed our Individual Development Plans at the office and are continuing to build the “Ching” of our HR team, I suggested that we take on this next session together.  This is a great time of action that we can focus on personal changes, professional changes, or both.  I was already ahead of the gang (unfair – I know).  I already had my plan of focus…or so I thought.

Then life comes in and hits me over the head.  Three days prior to our kickoff, I have a major personal crisis in my family.  While I won’t share the specifics here, it threw my plan out the window.  I had it all ready that I would work through One Month to Live: Thirty Days to a No-Regrets Live.   Now – don’t freak out, there is no hidden meaning behind this.  I have not been given any reason to think that I really only have one month to live.  But the idea of the “power behind making every day count” had a certain appeal to me.

So, I had this plan, I knew what the next 30 days of my life were going to look like, I had a resource, and I had a format to communicate it….then all hell breaks loose.  How can I possibly focus on no regrets?  How can I even consider finding happiness?  How can I focus on me when something else needs my undivided attention?

After grappling over this, but feeling accountable to my team, I actually have come to the decision – what better time to focus on this!  What if by me going through this “no regrets” process I actually end up doing better with this situation at home?  What if it is the key to help me manage this?  And…what if this is exactly the distraction I need?  (That’s probably the key right there!)

And, here we go.  Check out the #TR30Days video.  Follow the #TR30Days feed on Twitter.  Watch my blog at http://www.ybalanced.com/ .  And join us!  We kick it off October 1st.  Isn’t there something you can focus on to change for the “good”?

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